Bridgestone Shared Services Center - Chazey Partners

Bridgestone Americas, Inc.

Bridgestone Americas, Inc. is the subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires. The global company had 2011 revenue of ¥3.024 trillion, 140,000 employees and a SAP ERP.

Chazey Partners as engagement partner led a team that completed the feasibility analysis, location analysis and comprehensive Business Case to move Bridgestone Latin America countries into a Shared Service Center. In-scope functions included finance, human resources and property management. As a result of this analysis, the company is implementing a Shared Service Center in San Jose, Costa Rica supporting 7 countries in Latin America. This is a complex project due to the multiple countries and size. The business case identified US$36 million in cost reductions over 10 years based on a reduction in headcount by 28% (over 20% in cost savings).

This Common Services Transformation review and implementation has attracted the interest of specialized Shared Services and Latin America media. The deliverables included change management, organization design, process mapping/design, business analysis, benchmarking and best practice analysis.


In October 2010, we engaged Chazey Partners to lead an Assessment, Feasibility Analysis, Location Analysis and comprehensive Business case to transition all of Bridgestone Latin America's countries of operation into a new Shared Services Model, supported from a new Shared Services Center. As a result of this analysis, our company made the decision to move to Shared Services, with the new Shared Services Centre to be based in San Jose, Costa Rica, supporting 7 countries across Latin America.

The entire Chazey Partners team produced a comprehensive analysis that has allowed us to justify implementing Shared Services and to "sell" this idea to key internal stakeholders. Chazey Partners not only effectively completed their deliverables on time and to budget, but also challenged our internal view when needed.

I would without hesitation recommend Chazey Partners to provide Shared Services consulting advice and support, as they are highly experienced professionals who have actually implemented and run multi-country, multi-functional, Shared Services in Latin America, and globally.

Former Latin America Business Processes Director

Karim Samra

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