May Gurney PLC
May Gurney PLC is an infrastructure support services company operating in the public and regulated utility sectors.
Throughout 2008 and 2009 the Chazey team delivered a Shared Service Organisation (SSO), providing end-to-end HR capabilities from ‘hire to retire’. The overall delivery model included payroll services, pensions administration, recruitment, onboarding, training, and board reporting. The visible success of this HR implementation was complimented by the simultaneous creation of a Finance SSO incorporating Invoice to Cash, Procure to Pay and Record to Report.
The Chazey team advised me and my team from inception and throughout the whole implementation of a multifunctional Shared Services Centre into May Gurney, a mid-sized infrastructure services company based in the UK. Chazey Partners has some excellent methodology which is clearly based on a wealth of experience. The Chazey team supported us to produce a business case for Shared Services from when we first embarked on our journey to implement Shared Services.
Their structured approach and step by step methodology ensured that the business was engaged in the process resulting in a business case presentation including a comprehensive implementation plan as well as the financial modeling which was approved by the board on the day of presentation. The level of board sponsorship was excellent. Once the business case was approved Chazey Partners provided change management, project management and business process analysts that became an integral part of my project team.
The Chazey team were extremely dedicated and passionate to see the project succeed and for May Gurney to reap the benefits of a well designed Shared Services model. The level of Chazey resources were planned to diminish as the implementation got closer to completion which meant it was essential for my ongoing Shared Services team to become self sufficient. Their support and coaching of my management team through the transition proved to be invaluable.
I feel that the advice offered by Chazey was first class which has led to the successful implementation of Shared Services into May Gurney. I would not hesitate to re-engage Chazey Partners on any future Shared Services projects.