Shared Services Insights by Chazey Partners

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31st January 2018

Design a Service Partnership Agreement for Your Shared Services

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Today, Shared Services Organizations (SSOs) are relying on interactive and two-way Service Partnership Agreements to lead the way. A successful client relationship must be built upon a strong foundation.  This means understanding the client’s expectations and being upfront about your requirements to deliver against these expectations.  Many organizations do not have formal agreements, especially for […]

30th January 2018

3 Key Aspects of Shared Services Optimization

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Download our comprehensive and powerful guide on SHARED SERVICES – ASSESSMENT, OPTIMIZATION, GROWING When considering moving further down the path of shared services,  we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing. Assessment Improve customer satisfaction while maintaining (and expanding) efficiency Implement appropriate and valuable benchmarks and KPIs Recommended tools: […]

30th January 2018

What Are Shared Services Best Practices?

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Shared services has been widely recognized for many years as being a very effective way to achieve the triple benefit of lower costs, improved service levels and a tighter, more efficient, enterprise-wide control environment.  Each company or organization will have different primary motivators for embarking on shared services, but it is usually for one or […]

28th December 2017

Chazey Partners’ 2017 Year-End Speech – The rise and expansion of intelligent automation

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For the team at Chazey Partners, 2017 was a truly exciting year.  The rise and expansion of intelligent automation (including Robotic Process Automation, RPA) has been quite dramatic and game changing.  And as we look forward to 2018 and beyond, the prospects for the future are both exciting and scary at the same time!  Some […]

19th December 2017

Blog: Four best practices for your Intelligent Automation journey

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Robotic Process Automation (RPA) is the latest evolution in business transformation, especially for shared services and outsource providers who are beginning to recognize its full potential. However, as with any change, implementing RPA still needs proper planning, engagement with key stakeholders, clear management of change and human resources, all supported by new operating models and […]

17th October 2017

BLOG: RPA is potentially a game changer but …

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The use of Intelligent Automation (IA), like Robotic Process Automation, is generating huge interest in the shared services and operational transformation space, and also great concern with the outsourcers.  These new automation solutions offer the prospect or fast and dramatic returns with minimal up front investments, and the ability to bring previously offshored/outsourced processes back on […]

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